Legends Global · 7 hours ago
Box Office Manager
Rochester, MN
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
3+ years expLegends Global is the premier partner to the world's greatest live events, venues, and brands. They are seeking a Box Office Manager to oversee daily operations of the Box Office, manage staff, and ensure excellent customer service while coordinating ticketing for events at Mayo Civic Center.
HospitalityMarketingSports
Responsibilities
Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company in a timely manner
Works with event promoter and/or tour and appropriate personnel to establish ticket pricing and seating configuration
Builds and modifies all ticketed events and issues computer access codes to facility management
Maintains communication with Ticketmaster for any updates and/or revisions within the setting-up of the ticketing system
Monitors the daily ticket sales for all upcoming events and properly communicates the totals to venue directors and promoter representatives
Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
Establishes event files that correctly document how the show was built including seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules
Work with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions
Process/fill approved charity tickets requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc
Supervises the Box Office staff, including interviewing, hiring, training, and scheduling staff coverage and monitoring performance
Trains appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations
Trains the staff on proper cash handling procedures and maintain proper cash controls
Oversees proper balancing of daily sales for each ticket seller regarding the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day
Opens and/or closes ticket window and sells tickets as needed
Acts as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs
Establishes and maintains positive, effective working relationships with the promoter and other show personnel
Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures
Manages internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders
Pays close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit
Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests
Assists General Manager and/or Regional Booking with avails and space holds to maximize calendar inventory
Works in tandem with venue Finance to provide appropriate ticket and merchandise audit details and reporting for pre-settlement and final settlement
Performs all other duties as required
Qualification
Required
A minimum of 3 to 5 years of Box Office / Ticketing experience, preferably with a performing arts, convention center, sports facility, or other multi-purpose public assembly facility
Familiarity with ticketing software, preferably Ticketmaster
Knowledge of terminology and principles used in Box Office/Sales settings
Ability to work beyond normal business hours as required, based on event calendar
Strong listening skills and oral and written communication skills
Ability to be on feet or seated for long periods of time
Knowledge of operation services and activities of, arena, public assembly facility or convention center programs preferred
Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint, and Internet software
Knowledge of principles of finance audit and reporting, specifically with ticketing and sales
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Benefits
Medical
Dental
Vision
Life and disability insurance
Paid vacation
401k plan
Company
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues and brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2017-05-04Series Unknown
Leadership Team
Shervin Mirhashemi
Chief Executive Officer
Scott Aronsky
Chief Financial Officer
Recent News
2025-12-05
2025-10-09
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2025-09-17
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