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Crum & Forster · 1 day ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

$31K/yr - $58K/yr

1+ years exp

Crum & Forster is a leading travel insurance provider through its subsidiary, Travel Insured International. They are seeking a Customer Service Representative to deliver exceptional service to travelers and travel advisors, providing support through inbound calls and case management.

Commercial InsuranceHealth CareInsuranceRisk Management

Growth Opportunities

Responsibilities

Answer inbound calls

Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquiries and agent support requests

Create cases in Salesforce to address customer needs (such as documentation or policy changes)

Act as a liaison with agency partners that have dedicated TII support email addresses

Participate in weekly coaching sessions

Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls

Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing

Perform other related duties as needed

Qualification

Customer Service ExperienceSales SkillsProblem-Solving SkillsMS Office ProficiencyTravel Insurance KnowledgeEffective ListeningEffective Communication

Required

A High School Diploma or GED is required

1 year of experience in a customer service or retail role is required, call center experience preferred

Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams

A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment

Dependable internet connection with a dedicated private workspace

Preferred

Experience in the Travel Insurance industry is preferred

Benefits

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing

Tuition reimbursement

Industry related certifications

Professional training to keep you progressing on your chosen path

Matching donation program

Volunteer opportunities

Employee driven corporate giving program that lets you participate and support your community