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GLORY · 1 day ago

Project Manager- Lisle, IL/Watertown, WI

United States

Full-time

Remote

Mid Level

$86K/yr - $107K/yr

3+ years exp

GLORY is a global leader in customer experience automation, seeking a Project Manager to enhance customer engagement and efficiency through their teller cash automation products. The role involves managing projects, communicating with various stakeholders, and ensuring high customer satisfaction.

ElectronicsHardwareInformation TechnologyProperty ManagementRetailSoftwareTraining

Responsibilities

Identify professional services sales opportunities and collaborate with the appropriate stakeholders to drive new business opportunities

Direct and manage projects from beginning to end

Build, develop and grow business relationships

Lead customer and internal meetings to achieve business objectives and outcomes

Collaborate with customers and internal stakeholder to form project teams

Ability to define, construct and execute a 'Statement of Work'

Develop full-scale project plans and associated communications documents

Effectively communicate project expectations to team member and stakeholder in a timely and clear fashion

Estimate the resources and participants needed to achieve project goals

Identify and resolve issues and conflicts

Communicate status to customer and key internal stakeholders related to schedule, issues and risks

Proactively manage changes in project scope, identify potential risks and devise contingency plans

Build, develop and grow business relationships vital to the success of the project and our overall relationship with the customer

Recruit and manage subcontractors as needed to achieve installation schedules

Scheduling of subcontractor(s), service technicians, training and operations to assure a smooth installation experience for our customers

Work closely with the Operations Team to ensure product delivery schedules and availability of units if out of published lead times

Resolve quality issues with received product

Review order accuracy and escalate orders without confirmed installation dates, locations or configurations to management and sales associates

Minimize major changes to installation dates

Manage installation schedules throughout operating systems

Adhere to all installation management process and policies

Maintain forecast accuracy for predictability of revenue, 45, 60 and 90 days out

Other duties as assigned

Qualification

PMP CertificationCustomer CommunicationProject ManagementSoftware ProficiencyCash Automation KnowledgeNegotiation SkillsResearch SkillsCustomer Service SkillsInterpersonal Skills

Required

Bachelor's degree in business, marketing, finance or related are required; professional business experience; MBA or related Master's degree a plus

Proven track record of customer facing communication skills, including sale of professional service products and projects

Experience with projects that involve internal and external stakeholders

Current PMP certification or the willingness and aptitude to obtain one within 12 months of position start date

3-5 years direct work experience in a project management capacity, including all aspects of end to end sale and delivery of professional service products and projects

Technically competent with various software program, such as MS Project manager, PowerPoint, Visio, Excel, Word, Smartsheet, creating Gantt charts etc

Experience at working both independently and in a team-oriented, collaborative environment is essential

Occasional travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

Negotiation skills

Ability to handle shifting priorities, demands and timelines

Ability to understand customer requirements

Experience managing projects that involve the planning and deployment of equipment to customer locations

Persuasive, encouraging, and motivating

Ability to gain cooperation from a wide variety of stakeholders, including senior management, clients, and other functional areas

Ability to defuse tension among project team, should it arise

Ability to bring project to successful completion through political sensitivity

Strong written and oral communication skills

Strong interpersonal skills

Adept at conducting research into project-related issues and products

Must be able to learn, understand, and apply new technologies and methodologies

Customer service skills a large asset

Ability to effectively prioritize and execute tasks in a high-pressure environment

Preferred

Direct industry knowledge with cash automation equipment or equivalent

Benefits

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution

Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield

MDLive – 24/7 Virtual Doctor plus a Nurse Line

Dental insurance

Vision insurance

FSA / Dependent Care

Voluntary Life Insurance

Basic Life insurance and AD&D – Company paid

Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid

Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service

Paid Sick days based on City/State requirements

Paid Holidays – 9 to 11 days based on start date

Professional development assistance

Education assistance

Adoption Assistance

Legal and ID Theft plans

Annual Bonus opportunity

Opportunities for internal promotions/career advancement