New England Life Care · 2 weeks ago
Patient Financial Specialist
United States
Full-time
Remote
Entry Level
$21/hr - $23/hr
2+ years expNew England Life Care is rapidly expanding and is seeking a Full Time Patient Financial Specialist to support their growth. The role involves providing customer service and education to patients regarding financial responsibility, account billing, and insurance requirements for home infusion products and services.
Health Care
Responsibilities
Effectively works with Insurance Verification Staff to secure accurate information related to insurance coverage and expected patient balances prior to patient receiving products and services from NELC
Courteously contacts patient / responsible party via phone to review financial responsibility and insurance requirement for products and services provided by NELC
Resolve escalated customer calls with excellent customer service skills and manage patient accounts appropriately to supervisor for resolution
Utilize interpreters to discuss patient responsibility and billing accounts as needed
Review and obtain consent to enroll patients in Manufacturer Copay Assistance Programs
Determine eligibility for NELC financial assistance program and follow up with patients to obtain necessary documentation to show financial status
Effectively discusses payment requirements with patients / responsible parties in terms that are easily understood
Demonstrates the knowledge and ability to answer any questions related to NELC’s patient payment options and account billing
Collects required payments from patients / responsible parties in the form of cash, check, private credit card
Informs supervisor of all issues / concerns related to payment collection efforts in a timely manner
Understanding of health care billing and denials, and ability to explain explanations of benefits to patients to ensure understanding of health care coverage for home infusion services
Ability to discuss pre-collections accounts with patients and create plans to resolve outstanding balances
Qualification
Required
2+ years' experience with healthcare patient accounting/billing/collections processes
Knowledge of commercial and government insurances
Excellent communications (verbal and written) and interpersonal skills required in order to interpret and explain policies and procedures and third-party insurance benefits to patients and their families
Excellent customer service skills
Excellent negotiation skills required to secure required payments from ill patients
Demonstrated ability to maintain confidentiality of patient information
Excellent organizational skills with attention to detail
High level of motivation
Ability to work independently as well as part of a team
Demonstrated ability to identify research and solve problems
Ability to research and resolve problems independently; detail orientated
Ability to manage a flexible schedule required (Some evening and weekend hours required)
Preferred
Knowledge of HIPAA Privacy and Security requirements preferred
Working knowledge of federal / state fraud and abuse laws
Excellent driving record
Benefits
Career Ladder and Advancement Opportunities
Health Insurance
Dental Insurance
Vision Insurance
Generous employer-matched 403(b) savings program
Company paid: Life insurance, Short- and long-term disability insurance
Paid Time Off
And much more!
Company
New England Life Care
New England Life Care is nationally recognized as a nonprofit, mission-driven home infusion therapy & specialty pharmacy services provider.
201-500 employees
H1B Sponsorship
New England Life Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Bob Calway
President and Chief Executive Officer
Michael Souza
President & CEO
Company data provided by crunchbase