Serene Health ยท 1 week ago
ECM Supervisor
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$29/hr - $32.50/hr
2+ years expOptima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. The LCM Supervisor facilitates the efficient operation of the assigned department, overseeing daily workflows, conducting audits, and ensuring quality assurance while providing support and training to staff.
Health CareHospitalMental HealthTherapeutics
Responsibilities
Oversees the daily workflow of the department
Provide constructive and timely performance evaluations
Conduct audits of each LCM to ensure quality assurance is met according to contract standards
Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas
Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided
Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction
Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams
Attend health plan training, webinars, internal meetings, continuing education
Assist with onboarding new hires in coordination with Human Resources
Manage meeting preparation, and other administrative support
Manage communication, with context, between the offices and other districts and health system partnerships
Aide in the completion of reports requested by the Site Manager
Performs other duties as assigned
Qualification
Required
High school diploma or GED required
Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching
A valid Driver's License, reliable daily vehicle and active CA auto insurance are required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficient in Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Ability to work independently
Ability to problem-solve and maintain confidential information
Preferred
Bachelor's degree preferred
Prior experience in health care, case management, or Q&A preferred
Benefits
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Company
Serene Health
Serene Health provides behavioral health and mental health services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dr. Jennifer Guerguis, PhD, LMFT
Founder and Chief Clinical Officer
Company data provided by crunchbase