Robinhood · 1 day ago
CX Strategy Specialist
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $104K/yr
4+ years expRobinhood is dedicated to democratizing finance for all, and they are seeking a CX Strategy Specialist to enhance customer satisfaction and optimize support processes. In this role, you will act as a vital link between customers, CX agents, leadership, and product teams, driving improvements that enhance operational efficiency and satisfaction.
CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform
Responsibilities
Lead initiatives to enhance customer satisfaction by optimizing support processes, launching new products, and gathering feedback from customers and agents
Act as the CX Operations liaison to Product and Engineering teams, ensuring the customer voice is integrated into product and process decisions
Own end-to-end execution of product readiness, including launch documentation, post-mortems, and stakeholder communication
Identify and resolve gaps in process and operational readiness to reduce customer and agent friction
Foster strong internal relationships to develop agent feedback loops, support change management efforts, and ensure process documentation remains current
Qualification
Required
4-5+ years of relevant experience in operations, strategy, or customer experience, with a strong ability to manage large-scale initiatives independently
Ability to build relationships and collaborate across multiple teams to influence decisions and execute on priorities
Exceptional organizational and project management skills with attention to detail and comfort navigating ambiguity
Strong analytical skills, with proficiency in data interpretation to inform business decisions; SQL knowledge is a plus
Preferred
Preference for Active FINRA licenses and supervisory licenses (e.g., 7, 63, 9/10, 24) or willingness to obtain where functionally necessary
Benefits
Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
Company
Robinhood
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.23BKey Investors
Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners
2022-05-13Post Ipo Secondary· $648.29M
2021-07-29IPO
2021-02-01Private Equity· $2.4B
Leadership Team
Vlad Tenev
Co-Founder, Chairman, CEO
Kamal Boparai
Engineering Manager, Compliance & Legal Systems + ServiceNow
Recent News
CB Insights
2026-01-23
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase