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JEVS Human Services · 1 week ago

IDD Crisis Support Coordinator

Philadelphia, PA

Full-time

Onsite

Mid Level

$65K/yr - $68K/yr

3+ years exp

JEVS Human Services is a nationally recognized organization that provides evidence-informed programs and services. They are seeking an IDD Crisis Support Coordinator to serve as a key clinical team member, providing community-based assessment, crisis prevention, and therapeutic coordination to stabilize individuals in crisis and strengthen their support systems.

Addiction TreatmentConsultingNon ProfitProfessional ServicesTraining

Responsibilities

Manage a caseload of 20-30 individuals with dual diagnoses (IDD and behavioral/mental health needs)

Develop individualized Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) using strengths-based, trauma-informed approaches

Conduct assessments and interventions in collaboration with the clinical team and natural support systems

Determine and coordinate additional therapeutic supports such as coaching and respite services

Serve as a clinical liaison across systems (behavioral health, developmental services, medical, educational, and emergency services)

Maintain strong relationships with families, caregivers, and external providers to promote integrated care planning

Facilitate interdisciplinary support meetings to ensure consistent and coordinated service delivery

Share in the 24/7 on-call rotation, providing timely telephonic (within 1 hour) and face-to-face (within 2 hours) crisis response

Offer real-time support and post-crisis debriefing to individuals, families, and system partners

Collaborate with leadership during emergency situations, ensuring adherence to trauma-informed practices and START protocols

Ensure timely and accurate documentation in the START Information Reporting System (SIRS) and agency EMR systems

Track service outcomes and contribute to ongoing quality improvement initiatives

Support admissions, discharges, and transitions within START Resource Centers or community settings

Participate in internal trainings, CEUs, and clinical conferences related to IDD, mental health, trauma, and crisis intervention

Contribute to team-based learning, reflective supervision, and fidelity to the START model

Obtain and maintain required certifications (START Coordinator, CPR, First Aid, Mental Health First Aid, etc.)

Qualification

Crisis interventionTrauma-informed careCross-systems collaborationClinical judgmentSTART Coordinator certificationCollaborative communicationMental Health First AidCPR certificationFirst Aid certificationOrganizational skills