Goodville Mutual Casualty Company ยท 1 day ago
Customer Service Representative I
New Holland,PA,US
Full-time
Onsite
New Grad, Entry LevelGoodville Mutual Casualty Company is seeking a Customer Service Representative I responsible for handling customer service inquiries from members, agents, and claimants. The role involves resolving issues, directing inquiries to appropriate departments, and maintaining records of service interactions.
Insurance
Responsibilities
Receive customer service issues via telephone, email, fax, or any other communication method
Identify customer service issues to determine whether the issue can be resolved by the customer service group
Resolve customer service issues within a delegated area of authority related to underwriting, claims, accounting, and marketing
Direct customer service issues that are outside of the delegated area of authority to the appropriate department for resolution
Maintain a record of all customer service inquires
Identify and communicate customer service issue trends to facilitate root cause analysis
If working at the front desk, greet visitors and monitor their access into the building
If working in the office, assist as needed with folding and assembly of renewal mailings
Perform other duties as assigned by supervisor
Qualification
Required
High School or equivalent education required
Ability to learn property and casualty insurance terminology and basic operating principles required
Ability to provide effective customer service required
Ability to utilize communication software (telephonic and text based), and other office equipment required
Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required
Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required
Ability to perform the essential functions of the job with or without reasonable accommodation required
Preferred
Experience with property and casualty insurance terminology and basic operating principles preferred
Experience providing customer service preferred
Company
Goodville Mutual Casualty Company
Goodville Mutual was founded in 1926 by a small group of Mennonite aware of the growing need for automobile insurance in Lancaster County, Pennsylvania.
Founded in 1926
51-200 employees
Funding
Current Stage
Growth StageRecent News
2023-10-12
FinTech Global
2023-01-17
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