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E.S. Kluft & Company · 4 hours ago

Customer Service Representative

Hazleton, PA

Full-time

Onsite

Mid Level

3+ years exp

E.S. Kluft & Company is a mattress manufacturing company known for building luxurious high-quality mattresses. They are seeking a Customer Service Representative to provide effective customer service, assist in processing orders, and resolve customer issues.

E-CommerceFurnitureManufacturing

Comp. & Benefits

Hiring Manager

Wendy Luzon

Responsibilities

Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop

Responds to customer inquiries in a positive manner

Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur

Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved

Processes Electronic Data Interchange (EDI) orders from customers

Assists with Returns and Warranty processes as required

Assists with answering incoming calls within the company as may be required

Assists Customer Service Manager with special projects as required

Qualification

Customer Service experienceOrder entry/fulfillmentCustomer ReturnsWarrantyProfessional communicationComputer literateGeneral math calculationsOrganizational skillsSelf-motivated