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United Airlines · 1 day ago

Customer Service Representative - Full Time

Billings, MT

Full-time

Onsite

New Grad, Entry Level

$19.64/hr - $19.64/hr

United Airlines is a leading airline company that focuses on customer service excellence. As a Customer Service Representative, you will be responsible for providing professional and friendly assistance to customers at the airport, ensuring their travel experience is memorable and enjoyable.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey

Providing friendly, professional, confident, and insightful service to help resolve customer travel issues

Qualification

Customer serviceFluent in EnglishComputer proficiencyLift 70 lbsCommunication skills

Required

At least 18 years old

High school diploma, GED, or equivalent

Comfortable with computers, mobile devices, and new technologies

Able to stand, walk, and handle baggage for an eight-hour shift

Able to read, write and speak English fluently

Ability to communicate with other departments and flight crews

Must be eligible to acquire and maintain credentials vital for the position

Must pass a background check

Must pass a pre-placement drug screen

Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances

Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need

Able lift up to 70 lbs

Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview and assessment required to meet job qualifications

Reliable, punctual attendance is a crucial function of the position

Ability to meet our uniform, and appearance standards

Must be willing and able to work 100% on-site