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Black Hills Federal Credit Union · 1 day ago

Teller l

Rapid City, SD

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Black Hills Federal Credit Union is committed to improving lives through financial services. The role of Teller involves assisting members with transactions, performing teller functions, and educating members about products and services.

AccountingConsultingCredit BureauFinanceFinancial ServicesLending

Growth Opportunities

Responsibilities

Assist members personally or by telephone; determine nature of the member's business and whether to transact the member's request or refer the member to the proper staff person

Perform teller functions on a daily basis as needed. Teller functions include standing for prolonged periods of time and lifting cash drawer and coin bags. Tellers will also be required to work flexible hours, or a varied work schedule consistent with the class parameters

Responsible for cash drawer, account for assigned cash, and accurately balance to the computer balance sheet. Sign on and off computer, according to procedures

Educate and inform members of all BHFCU products and services, and cross-sell when applicable. Make referrals when appropriate

Assist members with access to their safe deposit boxes

Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller function

Responsible for requesting members bring accounts positive and to minimum required balances and request members make payments on delinquent loans and over-the-limit credit card balances

Research account information or discrepancies for members and staff, as directed by the Member Service Center Manager

Open and process new accounts under the various suffixes, and close accounts when requested, according to procedure

Maintain account accuracy by working various reports, workflows, and projects as requested

Perform vault teller duties as assigned

Perform other duties as may be assigned

Qualification

Cash handlingCustomer serviceRegulationsCommunication skillsAttention to detail

Required

High school level of language, math and reasoning skills

Direct cash handling experience in previous positions with equal responsibilities is acceptable

Ability to understand and follow moderately complex written and verbal instructions, and disseminate that knowledge in a clear and understandable format to others

Ability to express oneself clearly and concisely, both orally and in writing

Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure

Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality

Ability to analyze out of balance situations and devise solutions

Working knowledge of laws and regulations affecting teller transactions

Working knowledge of general ledger accounts pertinent to the department

Working knowledge of the credit union's products and services

Working knowledge of organization's policies/procedures and credit union's service philosophy

Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion

Working knowledge of credit union's in-house computer system, Internet, and any relevant software programs

Working knowledge of opening and closing procedures

Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork

Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors

Manual Dexterity: Ability to perform necessary computer-related input

Physical Mobility: Must be able to man teller window and remain standing for prolonged periods of time. Ability to carry bags of coin or other items up to 30 lbs occasionally throughout the day