Yale University · 2 weeks ago
IT Director, Process Improvement
New Haven, CT
Full-time
Hybrid
Director/Executive
$120K/yr - $225K/yr
10+ years expYale University is committed to contributing to a better tomorrow and is seeking an IT Director for Process Improvement. This role is essential in shaping operational processes across Operations, defining process-improvement strategies, and leading the growth of Yale’s process-improvement training program.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Assists in formulating long-term goals to provide for the development and direction of the area of responsibility, ensuring conformity and uniformity with University policies
Directs new systems development and modification of existing systems
Evaluates user needs and implements systems and solutions to best service the community
Consults with users to diagnose and resolve complex problems
Serves as a liaison between area of responsibility and other areas to serve University goals
Develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency
Directs a staff of non-exempt and exempt employees
May perform other duties as assigned
Qualification
Required
Expertise in Process Improvement and Operational Excellence
Deep knowledge of Lean Six Sigma and DMAIC methodologies, with demonstrated experience applying them to drive measurable operational improvements across complex organizations
Advanced Process Documentation and Analysis
Strong capability in mapping, modeling, and analyzing business processes; defining operational metrics; conducting current-state assessments; and developing future-state designs that simplify workflows and improve performance
Leadership in Team Development and Cultural Maturity
Experience coaching, developing, and advancing a process-improvement or continuous-improvement team, and building organizational maturity in process-improvement practices, tools, and techniques
Foundational Strength in Project, Portfolio, and Change Management
Working knowledge of project management, portfolio management, and change management principles sufficient to lead targeted components of work, collaborate effectively with peer directors, and integrate process-improvement activities into broader initiatives
Collaborative Influence and Stakeholder Engagement
Ability to meet stakeholders where they are, tailor methodologies to their needs, incorporate the voice of the customer, build shared understanding, and influence cross-functional teams toward aligned goals
Innovation and Technology Awareness
Interest in exploring and championing emerging technologies—such as process mining, task mining, and robotic automation—to deepen process insight and improve SOP and workflow development (expert-level technical skills not required)
Bachelor's Degree in a related field and ten years of related work experience or an equivalent combination of education and experience
Preferred
Six Sigma Black Belt required (ASQ preferred); PMP and Prosci certifications
Benefits
Health Requirements
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
Company data provided by crunchbase