Qualifacts · 3 days ago
Implementation Specialist, Clinical/Sys Admin (EHR implementation)
Nashville, TN
Full-time
Hybrid
Mid LevelQualifacts is a leading provider of behavioral health software and SaaS solutions, and they are seeking a Clinical Implementation Specialist to guide new customers through the implementation lifecycle of their healthcare technology solutions. This role requires a blend of clinical expertise and technical knowledge to ensure successful adoption and compliance with state reporting requirements.
Health CareInformation TechnologySoftware
Responsibilities
Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
Resolve client inquiries promptly, maintaining ownership through resolution
Maintain project documentation and communicate updates via agendas, minutes, and project management tools
Build and sustain positive, productive relationships with customers and internal teams
Apply consultative techniques to identify configuration requirements and implement best practices
Review and validate software configurations with customer implementation teams
Ensure quality of configured features and prepare customers for effective end-user training
Complete product training and demonstrate adaptability across multiple EHR platforms
Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
Document and track all customer state and reporting requirements to ensure compliance
Record all customer interactions in CRM according to established standards
Participate in on-site visits as needed to gather data and understand workflows
Qualification
Required
Bachelor's degree or equivalent experience required
Clinical experience in behavioral health or general healthcare
SaaS/cloud implementation experience; EHR/EMR experience preferred
Strong remote collaboration skills
Data visualization and reporting analysis expertise
Knowledge of HIPAA compliance
Exceptional customer service and communication skills (written & oral)
Quick, logical problem-solving with attention to detail and follow-through
Strong organizational and time management skills
Ability to travel up to 25%
Preferred
EHR/EMR experience preferred
Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
Company
Qualifacts
Qualifacts is a EHR software and data solutions provider to enhance the well being of individuals and communities.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Qualifacts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-09-26Acquired
Leadership Team
Jeremy Landa
Chief Financial Officer
Rob Friedman
VP of Engineering
Recent News
Company data provided by crunchbase