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Syringa Networks · 1 day ago

Customer Success Manager

Boise,ID,US

Full-time

Onsite

Mid Level

Syringa Networks is a premier provider of high-speed fiber optic services and network solutions. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with customers, ensuring they receive maximum value from services and driving customer retention.

Information TechnologyInternetTelecommunications

Responsibilities

Develop and maintain long-term relationships with key stakeholders within assigned accounts, by understanding their goals, needs, and challenges

Proficient in negotiation and persuasion techniques to manage client expectation and resolve conflicts

Proactively monitor customer health and identify opportunities for upsell and cross-sell

Conduct regular check-ins and business reviews with customers to ensure alignment with their goals

Collaborate with internal teams to address customer issues and implement solutions

Advocate for customer needs and provide feedback to product and development teams

Assist customers in navigating the features and functionalities of Syringa Networks' products and services

Drive customer adoption and usage through training, best practices, and continuous education

Track and report on key metrics, including customer satisfaction, retention, and expansion

Develop and implement customer success plans tailored to individual customer needs

Identify and mitigate risks of customer churn by addressing issues promptly and effectively

Lead efforts to improve the overall customer experience and enhance service delivery

Stay updated on industry trends, market changes, and competitor activities

Qualification

Client relationship managementTelecommunications experienceData analysisProblem-solvingCustomer-centric approachInterpersonal skillsOrganizational skillsTeam collaboration