Grand River Hospital District · 1 month ago
IT Help Desk Technician
Rifle, CO, 81650, US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $31.64/hr
0+ years expGrand River Hospital District is a community-focused healthcare provider in Western Colorado, seeking an IT Help Desk Technician. The role involves providing technical support and assistance to users with software and hardware issues, ensuring efficient problem resolution and customer satisfaction.
Hospital & Health Care
Responsibilities
Field incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner
Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs)
Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue
Documents help desk problem solving processes and activities in ticket
Performs post-resolution follow-ups
Participates in maintaining equipment inventory and asset tagging GRH’s equipment
Install desktop software applications as needed
Create or maintain desktop Image
Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations
Prioritizes and escalates problems to the appropriate technician as necessary
Qualification
Required
On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650
Preferred
Associate's degree in computer science or related field preferred
0–2 years of professional experience in a similar role preferred
Experience in the healthcare industry is preferred
Familiarity with Windows and MAC operating systems
Some application support experience, including virus protection and remediation of infected workstations, preferred
Hardware troubleshooting experience preferred
Benefits
Comprehensive Benefits: Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more
Perks: Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more!
Company
Grand River Hospital District
Grand River Health includes our main hospital campus and our long term care center in Rifle, Colorado.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alan-Michael Vargas, M.D. , FAAFP
Chief Medical Information Officer
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