UDR - Opening Doors to your future · 1 day ago
Part-Time Resident Service Coordinator - 13th & Market Apartments
San Diego, California, United States
Full-time, Part-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expUDR, Inc. is one of the nation's largest owners and managers of residential apartment communities, seeking a Part-Time Resident Service Coordinator for their 13th & Market apartment community in San Diego, CA. The role involves delivering exceptional customer service, managing resident relations, and coordinating community events to enhance resident satisfaction and retention.
Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment
Responsibilities
Collaborate with the community management team as needed and requested to resolve resident concerns and complaints
Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc
Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages
Organize incoming packages systematically
Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention
Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”
Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area
Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any)
Explain the “Move-In Inventory” form to new resident and ensure that the form is returned
Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed
Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins
Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met
Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications
Complete market summary and comp reports as directed
Comply with all Company policies and procedures related to employment
Committed Living the UDR Values each day in every action taken when executing the essential functions of the job
Perform other duties as assigned or as necessary
Qualification
Required
Customer service experience
Multi-Family, Hospitality and/or Retail industry experience
Minimum of one year of office experience is required
High School Diploma, or equivalent, is required
Benefits
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match
Company matched 401(k)
Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
Company observed holidays
Discounts to live in our best-in-class communities
Tuition reimbursement
Company sponsored events
Community service days
Annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence
Company
UDR - Opening Doors to your future
UDR, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$401.9M2024-08-12Post Ipo Debt· $300M
2015-08-19Post Ipo Secondary· $101.9M
1978-01-13IPO
Leadership Team
Tracy Hofmeister
SVP - CAO
Harry Alcock
Chief Investment Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
MarketScreener
2025-12-19
Company data provided by crunchbase