Pure Storage · 3 days ago
Field Customer Quality Engineer
Houston, TX
Full-time
Onsite
Mid, Senior Level
$141K/yr - $212K/yrPure Storage is fundamentally reshaping the data storage industry, and they are seeking a Field Customer Quality Engineer to ensure the elite performance of their server and storage systems. The role involves leading technical resolutions, driving global quality standards, and serving as a strategic customer advocate, while influencing product evolution based on real-world performance metrics.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Orchestrate Technical Resolutions: Lead rapid-response investigations into complex hardware and system-level failures, utilizing deep-dive forensics like X-ray and EDX to determine root causes and prevent recurrence
Drive Global Quality Standards: Own the end-to-end "Stop Ship" and "Purge" protocols when critical defects arise, managing cross-functional execution across Hardware Design, BIOS/FW, and Supply Chain teams to protect the customer experience
Strategic Customer Advocacy: Serve as the authoritative technical liaison for high-severity events, translating intricate engineering data into transparent, executive-level recovery strategies and risk assessments
Influence Product Evolution: Cycle real-world performance metrics and "Lessons Learned" back into New Product Introduction (NPI) phases to influence the design of next-generation high-performance architectures
Qualification
Required
Deep Hardware Forensic Expertise: Mastery of PCBA integrity, including SMT assembly processes and IPC standards, with the ability to diagnose complex failure modes like signal integrity issues or via failures
System-Level Technical Fluency: Proven ability to troubleshoot high-speed server architectures (x86), PCIe protocols, and storage interfaces such as NVMe, SAS, or SATA within a data center context
Crisis Program Leadership: A 'fast-paced' mindset with the ability to pivot instantly from long-term quality projects to urgent field investigations, driving multi-disciplinary teams toward rapid resolution using structured methodologies like 8D or 5-Why
Influential Communication: Exceptional ability to synthesize technical data for diverse stakeholders, gaining cooperation in sensitive, high-pressure situations to reach favorable outcomes for both the customer and the business
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
The Motley Fool
2026-01-04
2025-12-30
2025-12-30
Company data provided by crunchbase