Microsoft · 1 day ago
Sr. Customer Engineering Manager
United States, Washington, Redmond
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is seeking a highly experienced and innovative Senior Customer Engineering Manager to join their Azure Engineering Operations team. This role focuses on leading a diverse team to drive customer solutions leveraging AI and operational excellence, ensuring high-quality cloud services for customers.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Lead and grow a diverse team of Customer Engineers; foster an inclusive, high-trust culture and coach for excellence
Serve as the leadership point of accountability for leadership; manage executive-level escalations and ensure timely resolution of critical incidents
Drive engineering-led engagements leveraging agentic AI systems (AI Foundry, Python) to accelerate diagnosis, repair, and case deflection
Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions
Ensure operational excellence by improving TTM/TTR, RCA compliance, and SLO adherence; use data-driven insights to set OKRs and monitor performance
Influence product engineering roadmaps through the voice of the customer; partner with CSS, PGs, and Field teams to scale learnings and ship repairs
Own the end-to-end lifecycle of strategic initiatives, including planning, execution, and measurement of impact
Evaluate and integrate emerging technologies to enhance platform capabilities and customer experience
Qualification
Required
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience
4+ years of experience in software or cloud engineering, or in supportability-focused engineering roles
4+ years of proven experience hiring, coaching, and developing high‑performing, inclusive engineering teams, with a demonstrated commitment to career growth and team well‑being
2+ years of experience working with cloud platforms (such as Azure), distributed systems, and microservices architectures
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Master's Degree in Engineering or a related field AND 6+ years of experience in the technology industry, cloud, technical support, and/or customer experience engineering
OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or a related field AND 8+ years of experience in the technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience
3+ years of customer‑facing experience
1+ years of people‑management experience
2+ years of experience with Python, C#, and AI/ML concepts, including agentic systems
Demonstrated success managing high‑severity incidents, executive escalations, and stakeholder communications
Proven ability with operational rigor experience setting OKRs, tracking KPIs, and improving live‑site reliability metrics
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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