John H. Carter Company, Inc. · 2 weeks ago
IT Help Desk
Baton Rouge, LA
Full-time
Onsite
New Grad, Entry LevelJohn H. Carter Company, Inc. is seeking an IT Help Desk professional to manage communication efforts and provide technical support. The role involves troubleshooting, installations, and user support for MS Windows and MS Office applications.
ComputerConsumer ElectronicsInformation TechnologyManufacturingVirtual Reality
No H1B
Responsibilities
Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
Schedule and complete installations, patches and upgrades
Perform on-the-spot client/server maintenance and troubleshooting
Application support and troubleshooting of MS Windows platforms
Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
Ability to work independently in a fast-paced environment
Follow John H. Carter Co., Inc. policies, procedures and methodologies
Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise
Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager
Qualification
Required
Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
Schedule and complete installations, patches and upgrades
Perform on-the-spot client/server maintenance and troubleshooting
Application support and troubleshooting of MS Windows platforms
Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
Ability to work independently in a fast-paced environment
Follow John H. Carter Co., Inc. policies, procedures and methodologies
Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise
Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager
Company
John H. Carter Company, Inc.
John H. Carter Company is an industrial automation company providing DeltaV process control systems and instrumentation solutions.
Founded in 1933
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase