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Cardiology Consultants of Philadelphia · 3 months ago

IT Help Desk Analyst

Bristol, Pennsylvania, United States

Full-time

Hybrid

Entry Level

1+ years exp

Cardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. They are currently hiring for a full-time Help Desk Analyst to provide technical support and problem resolution for computer users, while also assisting Network Technicians and delivering end-user training as needed.

Health CareMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware, CCP network, the Internet and new computer technology in a call center/on-site environment; communicates solutions to end-users

Provides one-on-one end-user problem resolution over the phone or in person for CCP approved Personal Computer (PC), Laptop, Tablet, Smart Phone software

Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals

Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems

Performs desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements

Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs)

Must be able to provide good customer service through: phone, emails and in person

Qualification

Microsoft WindowsMicrosoft OfficeHardware troubleshootingNetworking knowledgeCustomer serviceProblem-solvingCommunication skills

Required

Proficiency in Microsoft Windows, Microsoft Office, Printers, Scanners and Smart Phones

Intermediate knowledge in hardware and networking

Ability to provide excellent customer service and public relations outreach

Proven ability to effectively manage multiple priorities and meet deadlines

Evidence of flexibility and problem‐solving skills

Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment

Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand

Will be part of the on-call/first-call rotation and will rotate the on-call/first-call responsibility every 7-8 weeks

Off-hours support, 24x7, will also be required during the same 7-day period

Must be able to sit for prolonged periods of time in front of a computer

Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking

Must be able to travel to remote locations throughout the Philadelphia area

Must have an even temperament

Ability to travel to site locations with personal vehicle

Legal and up-to-date Driver's license is required

Preferred

1-3 years experience preferred

Benefits

Medical

Vision

Dental

401k

Profit sharing

LTD

Generous PTO

Paid holiday time

Company

Cardiology Consultants of Philadelphia

Cardiology Consultants of Philadelphia is affiliated with virtually every major hospital in the region and serve patients from offices.

Founded in 2013

Philadelphia, Pennsylvania, USA

501-1000 employees

https://www.ccpdocs.com

H1B Sponsorship

Cardiology Consultants of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)