Acadia Healthcare · 4 days ago
IT Systems Technician
Franklin, TN
Full-time
Onsite
New Grad, Entry LevelAcadia Healthcare is a leading provider of behavioral healthcare services across the United States. They are seeking an onsite IT Systems Technician responsible for providing technical assistance on computer systems and other devices necessary for employees to perform their job duties.
Mental Health Care
Responsibilities
Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email
Configure, modify, and deploy workstations for new employees including physical configuration of hardware
Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Maintain skills by attending related training and performing research
Identify and suggest possible improvements on procedures
Other IT support or IT administrative tasks as needed
Evening and weekend off hour activities as required
Performs other duties as assigned
Qualification
Required
Knowledge of TCP /IP, DNS, WINS, and DHCP
Knowledge of MS Active Directory
Knowledge of network cabling standard and network room build outs
Tech savvy with working knowledge of office automation products, databases and remote access applications
Good understanding of computer systems, mobile devices and other tech products
Exceptional judgment and strategic planning / thinking skills / interpersonal skills
Ability to escalate and involve other resources as required to deliver/ support SLA's, business requirements
Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information
Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills
Possess the ability to satisfy the customer as well as fix the problem
Exceptional ability to work as a team player
Ability to train, explain and impart knowledge to others
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions
Must be able to perform essential functions listed on the job description, with or without reasonable accommodation
Must be able to support after hours, weekend and holiday work as required to perform system maintenance functions
Must be able to sit and stand, intermittent 8 to 10 hours a day
Maintains regular and predictable attendance
Must be able to use standard office equipment, including the telephone and computer keyboard
Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines
Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing
Frequently stands, walks, sits and utilizes eye/hand coordination and color definition
Occasionally reaches above shoulder, regularly required to lift and/or carry up to 50 lbs
Must be able to travel up to 20% including flying and driving rental cars
To accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds
Preferred
Associate degree in Information Technology preferred or equivalent work experience
Company
Acadia Healthcare
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
Founded in 2005
10001+ employees
H1B Sponsorship
Acadia Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Anna M Gaddy, MA, LCAS, CCS
Chief Executive Officer-Carolina House
Bruce Melosh
CEO - Rebound Behavioral Health
Recent News
2024-05-02
2024-04-09
2024-04-09
Company data provided by crunchbase