True Talent Group · 2 weeks ago
Client and Talent Experience Manager|Director
Minnesota, United States
Full-time
Hybrid
Director/Executive
$80K/yr - $100K/yrTrue Talent Group specializes in connecting best-in-class talent with jobs they love. The Client & Talent Experience Director is responsible for managing client relationships, ensuring talent engagement, and leading events to create memorable experiences for clients and talent alike.
ConsultingRecruitingStaffing Agency
Responsibilities
Own client onboarding and ongoing satisfaction, ensuring a seamless, welcoming experience
Set expectations and establish communication cadences, including day 1, week 1, and month 1 check-ins
Create, manage, and maintain contracts and Statements of Work (SOWs), including drafting, signatures, and documentation
Proactively manage contract timelines, renewals, and extensions—initiating conversations at least 30 days in advance
Build deep, long-term client relationships by understanding business goals, team dynamics, and staffing needs
Serve as the primary point of contact, responding quickly and communicating clearly—good news and challenges alike
Host regular check-ins and annual partnership reviews
Identify and act on growth opportunities, including extensions, replacements, and new job requests
Maintain a book of business with a CSAT score of 90%+
Partner closely with internal recruiters to ensure roles are filled quickly and thoughtfully with True Fit talent
Lead talent onboarding and ongoing engagement, including structured check-ins and training on TTG systems and policies
Monitor placement quality and ensure talent feels supported, informed, and valued
Manage weekly timecards and sales tracking, ensuring timely submission, approvals, and accurate reporting
Serve as a trusted point of contact for talent—balancing empathy with structure and clear expectations
Celebrate birthdays, anniversaries, milestones, and wins through thoughtful recognition and gifting
Plan and execute TTG events including Roundtables, employee meetings, celebrations, and Champion Experiences
Manage event logistics end-to-end with strong attention to detail and brand experience
Ensure events align with TTG’s values and experience standards
Attend industry and community events as a TTG ambassador
Qualification
Required
You must live in the twin cities and be willing to travel to clients and talent
A strong understanding of marketing and creative roles, teams, and departments
A relationship-first mindset with exceptional emotional intelligence
High attention to detail and comfort managing contracts, calendars, people, and data simultaneously
Confidence navigating direct or difficult conversations with clarity and professionalism
Ability to balance boundaries while keeping client and talent needs front and center
Natural alignment with a Blue/Green Insights style, with flexibility to lead decisively when needed
A genuine passion for connection, celebration, and creating meaningful experiences
Company
True Talent Group
True Talent Group is a staffing and recruiting company.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stacey Stratton
President/CEO
Company data provided by crunchbase