Three-C Body Shop · 1 day ago
Customer Service Representative
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expThree-C Body Shop is focused on restoring confidence and pride for every customer they serve. They are seeking a Customer Service Representative who will be the first point of contact for customers, ensuring a positive experience throughout the repair process.
Automotive
Responsibilities
Warmly greet customers in person and over the phone
Answer calls quickly & professionally (within 2 rings)
Assist customers with questions, insurance info, and repair process details
Maintain a positive, professional, calm demeanor—even when customers are stressed
Help customers complete information sheets and ensure details are entered accurately
Notify Estimators when customers arrive and ensure files are prepared
Coordinate and set up tows and rentals with providers like Enterprise or Hertz
Prepare tow sheets, organize customer files, and maintain front office cleanliness
Collect payments and document transactions when vehicles are delivered
Manage the company calendar to ensure estimator availability
Order office supplies and maintain a smooth workflow for the team
Qualification
Required
High school diploma or GED required
1+ year of customer service experience (automotive industry a plus, not required)
Strong communication skills and a friendly, professional demeanor
Ability to remain calm, patient, and solution-focused with distressed customers
Comfortable using computers and office systems
Strong organizational skills and attention to detail
Benefits
Paid holidays, floating holidays & PTO
Comprehensive health, dental & vision insurance
Company-paid life insurance
Supplemental life & disability coverage
401(k) with company match
Paid parental leave
Paid training & ongoing development opportunities
Company
Three-C Body Shop
Three-C Body Shop is a family owned business that specializes in high quality collision repair.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase