Henry Ford Health · 1 day ago
College Intern Summer 2026 - Customer Service/Call Center Ops (Hybrid/Troy, MI) - Health Alliance Plan
Troy, Michigan
Internship
Hybrid
Intern
Start in 2026 SpringHenry Ford Health is offering a unique internship opportunity with Health Alliance Plan (HAP) for the summer of 2026. As an intern, you will support the call center operations team, gain practical experience in the healthcare and insurance sector, and collaborate on projects aimed at improving operational efficiency and customer experience.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Conduct comprehensive research on industry trends, healthcare policies, and emerging technologies. Analyze data and prepare reports to support strategic decision-making processes
Collaborate with cross-functional teams to assist in the planning, development, and implementation of projects. Contribute innovative ideas and support the execution of initiatives aimed at improving operational efficiency and customer experience
Assist in the collection, organization, and analysis of healthcare-related data. Ensure data accuracy and integrity, utilizing appropriate software tools and methodologies
Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer support activities. Maintain a professional and courteous demeanor while interacting with internal and external stakeholders
Identify opportunities for process optimization and propose innovative solutions to streamline workflows and enhance productivity. Assist in the implementation of approved process improvement initiatives
Create and maintain accurate documentation, including policies, procedures, and project-related materials. Generate regular reports, dashboards, and presentations to effectively communicate project progress and outcomes
Collaborate effectively with colleagues across departments to support a positive and inclusive work environment. Contribute actively to team meetings, brainstorming sessions, and knowledge-sharing initiatives
Work with the Call Center Operations department
Review dashboards and use data analytics to identify consumer insights
Conduct various assignments requiring analysis and focus on growth strategy
Document processes in Visio
Qualification
Required
Currently enrolled in, or a recent graduate of, an accredited 4-year undergraduate or graduate program in a relevant field
Excellent research, analytical, and critical thinking skills
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools
Exceptional verbal and written communication skills
Ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines
Demonstrated adaptability, initiative, and a desire to learn and grow
Knowledge or interest in healthcare, health insurance, or managed care is a plus
Michigan resident
Preferred
This position is best suited for a student pursuing a degree in Business, Computer Science, Health Care Administration or related field
Strong market research and/or data analytics skills
Attention to detail
Proficiency in Excel required
Experience with Power BI a plus
Company
Henry Ford Health
*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn.
Founded in 1915
10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Brenda Craig
Vice President, Integrated Communications
Recent News
2025-11-07
Company data provided by crunchbase