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Holland Partner Group · 1 day ago

Central Support Associate - Portland / SW Washington Region

Vancouver, WA 98660, USA

Full-time

Hybrid

Mid Level

$29/hr - $34/hr

3+ years exp

Holland Partner Group is a residential corporate company seeking a Central Support Associate. The role involves managing accounting operations and maintaining resident records for assigned properties, ensuring accurate documentation and communication with residents regarding their accounts.

ConstructionProperty ManagementReal EstateReal Estate Investment

Growth Opportunities

Responsibilities

Track and monitor resident delinquency for assigned properties

Regularly reports to properties within their assigned portfolio to perform essential tasks

Proactively communicate with residents with outstanding balances, consistently documenting all correspondences

Post resident payments in a timely manner and maintain accurate resident ledgers, including posting charges/credits

Generate, mail, and post appropriate notices for residents with an outstanding balance, in accordance with the local and federal laws

Complete monthly delinquency status report for assigned properties

Compile regional delinquency status report and distribute to Operational Leaders

Process and support legal proceedings for unpaid rent and non-monetary evictions for residents that meet the criteria, in accordance with local and federal laws

Gather required documents and process resident Statements of Deposit Accountings (SODA’s) in accordance with local laws

Manage missing documents required for collections agency

Complete Accounting Month End process for assigned properties

Consolidate property delinquency reports for all properties within assigned region and distribute to Operational Leaders monthly

Support and train new hire and newly promoted Assistant Managers on various accounting processes and best practices

Complete routine lease file audit efforts and due diligence lease file audits as assigned

Review various compliance reports and support Property Manager’s with taking corrective action

Maintain property service contracts in the Property Management Software for assigned properties

Routinely audit the Lease Documents dashboard and follow up with residents that are in ‘Pending Signature’ status

Represent Holland Partner Group in a professional manner at all times

Perform all other duties as directed and assist the overall team effort in any way possible

Qualification

Multi-family property managementAccounting operationsCustomer serviceMicrosoft 365Verbal communicationWritten communicationAttention to detailTeamworkInterpersonal skillsOrganizational skillsConfidentiality

Required

High School Diploma or equivalent is required

Minimum of three years' experience in a multi-family property management and/or accounting position required

Three years of customer service experience required

Demonstrated high level of skill in both verbal and written communication

Strong attention to detail

Ability to accurately perform multiple tasks in a complex and fast-paced operating environment

Effective teamwork and interpersonal skills

Detail oriented and well organized

Demonstrated proficiency in Microsoft 365

Must be proactive, flexible, responsible, and resourceful

Ability to meet timelines, milestones, and deliverables in a timely manner

Demonstrate and display honesty, integrity, and personal accountability

Ability to work autonomously as well as part of a team and follow directions accurately

Ability to maintain high level of confidentiality

Strong customer service orientation

Same day travel within region

Ability to lift or move up to 20 pounds

Hearing and visual ability to observe and detect signs of emergency situations

Fluency in English both verbally and non-verbally

Preferred

Some college and/or associate degree preferred

Previous experience as an Assistant Property Manager strongly preferred

Benefits

Health care benefits (Medical, Dental, Vision, HSA, FSA)

Income replacement (Long-term Disability)

Retirement savings through our 401(k), including employer match

Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA)

Employee Assistance Program (EAP)

Tuition Reimbursement

Paid Time Off (PTO)

State mandated Paid Sick Leave

Paid holidays

Volunteer Time Off (VTO)

A generous Sabbatical after every 5 years of service

Opportunities to share in the success of the company through our profit share programs

Company

Holland Partner Group

Holland Partner Group (HPG) is a fully-integrated real estate investment company with two decades of experience, over 750 team members, and a business volume that exceeded $2 billion in 2019.

Founded in 2001

Vancouver, Washington, USA

501-1000 employees