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Captive Resources, LLC · 1 day ago

Program Management Unit Leader

Itasca, Illinois, United States

Full-time

Onsite

Director/Executive

10+ years exp

Captive Resources, LLC is seeking a Program Management Unit Leader to manage a team of Program Managers and Associate Program Managers. The role involves performance management, training, and identifying areas of improvement for direct reports while driving operational excellence and supporting program management directives.

Insurance

Growth Opportunities

Responsibilities

Be visible and engaged with unit personnel while in and out of the office

Balance captive escalations and personnel development to ensure service standards for the captive and personnel responsibilities are both maintained

Support the Program Management directive as it relates to the roles and responsibilities of the Program Management team

Enforce compliance with recurring activities. (i.e. premium reconciliation, collections, etc.)

Hold recurring one-on-one touchpoints with personnel in the unit at least quarterly

Hold monthly meetings as a full unit

Obtain feedback from other departments regarding performance of personnel in the unit

Coach, mentor, and develop staff including time management, delegation and conflict resolution

Develop and conduct performance reviews and career development planning

Interview prospective new hires and participate in hiring decisions

Foster a culture of teamwork and ensure execution of Program Management strategic priorities

Create, lead and promote department trainings

Identify and improve cross-team gaps in processes and communication in conjunction with PM leadership and other Unit Leader(s)

Assist with team and/or enterprise-wide projects

Visible support and commitment to a positive business culture

Qualification

Program ManagementLeadershipCritical ThinkingCommunicationTeam DevelopmentPlanningProblem SolvingPresentation SkillsWork EthicPositive Attitude

Required

Bachelor's Degree or equivalency in a related discipline

Minimum of ten (10) years of experience in the insurance industry or experience relevant to role

Sr. Program Manager level or equivalent competencies

Strong ability to lead, motivate, and develop a diverse group of team members

Strong work ethic with a drive to succeed

Strong planning and prioritization skills

Strong critical thinking and problem-solving skills

Excellent written and verbal communication skills

Comfortable creating and facilitating presentations to groups

Positive attitude and commitment to support business culture

Company

Captive Resources, LLC

For four decades, Captive Resources has provided mid-market companies the ability to become insurance company owners rather than insurance buyers and to lower their total cost of risk.

Founded in 1986

Itasca, Illinois, USA

201-500 employees