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Stefanini North America and APAC · 5 days ago

Clinical Office Assistant

Fort Wayne, IN

Contract

Onsite

Entry Level

1+ years exp

Stefanini Group is a global provider of outsourcing and IT consulting services, and they are seeking a Clinical Office Assistant in Fort Wayne, Indiana. The role involves managing incoming calls, greeting visitors, providing administrative support, maintaining lobby order, and ensuring compliance with HIPAA regulations.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Answers and directs central phone system incoming calls

Notifies the appropriate IT personnel of phone system, iPad, printer, etc. malfunctions within the lobby

Greets visitors courteously, efficiently directing them to the appropriate PHP personnel and ensuring that the visitor follows the proper sign-in/sign-out procedures

Informs the Facilities & Office Services Manager, or HR, of any suspicious and/or uncooperative visitors, notifying the proper authorities as appropriate

Retrieves incoming faxes and electronically routes them to the appropriate personnel in a timely manner

Accepts and signs for all incoming packages/mail and notifies the appropriate person of delivery in a timely fashion

Checks overnight drop box for deliveries daily or as directed by business need

Prepares for onsite meetings and/or alternate office hours with appropriate signage, displaying name tags, letting cleaning company know of special requests, etc

Maintains the order and cleanliness of the lobby at all times

Assists with scheduling package pickups

Accepts premium payments via check or money order and prints receipts as needed

Ensures that checks are delivered to appropriate locations by contacting an Office Services team member

Provides administrative support to the Office Services Department and other departments when necessary and directed

Conducts routine audits of documents scanned by other individuals, ensuring data image quality, correct indexing, and that documents are scanned into the correct application

Ensures all returned mail assigned is researched and updated with current and accurate member information per established process guidelines

Consistently reaches out to employer groups and/or members who are on the National Change of Address spreadsheet to research and update member contact information per established process guidelines

Acts as liaison between team members and vending machine vendor to resolve any issues/concerns that may arise

Maintains and updates process guidelines/policies using standard office programs for the lobby/front desk with the assistance of the Facilities & Office Services Manager

When assigned, completes the processing/sorting of incoming mail per established process guidelines

Participates in company-wide and departmental quality management activities

Participates in training on federal and state regulations applicable to position, and adheres to same

Performs any relevant and related duties as required

Good interpersonal and communication skills

Access computer or appointment stored information necessary to perform patient exam

Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician's orders

Generates exam request

Relays information to patients and family members according to and following HIPAA Regulations

Schedules appointments, consults with physician's/physician offices as needed

Managing film purging and transfer

Answer phones, provide assistance and direct calls in a courteous and efficient manner

Strong communication skills and ability to prioritize work

Must be a team player

Must be able to manage concerns and situations of immediate importance

Provide adequate and prompt information to all customers

Enforce patient privacy and confidentiality

Monitors inventories related to the job and orders accordingly

Provide adequate and prompt information to all customers

Demonstrates competence in computer applications

Maintains employee medical record correspondence per protocol in the proper record format

Pulls and files medical records

Interfiles all correspondence and ancillary test results

Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines

Qualification

Microsoft Office ProficiencyClient Relationship ManagementMultitaskingTechnical ProficiencyEffective time managementInterpersonal skillsCommunication skillsTeam playerCustomer-focused attitudeConfidentiality

Required

Microsoft Office Proficiency

High School Diploma or equivalent

1 year of relevant experience in a clinical office setting

Preferred

Client Relationship Management

Effective time management

Multitasking

Positive customer-focused attitude

Proficient in maintaining strict confidentiality of private health information

Technical Proficiency

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)