Mercury · 1 day ago
Senior Account Fraud QC Investigator
United States
Full-time
Remote
Mid, Senior Level
$122K/yr - $152K/yr
4+ years expMercury is a fintech company building a banking stack for startups, and they are seeking a Senior Account Fraud QC Investigator to support quality control for account fraud alert investigations. The role involves designing and implementing fraud quality processes, conducting assessments, and providing actionable insights to improve the account fraud program.
BankingFinancial ServicesFinTech
Responsibilities
Complete manual quality assessments of account fraud alert investigations, ensuring adherence to internal policies, procedures, and applicable regulatory requirements
Partner closely with Account Fraud leadership to define and operationalize the QC program, including quality standards, scoring methodologies, and feedback loops – particularly for BPO-reviewed work
Create quality dashboards, metrics, and trend reports to surface investigation accuracy, consistency, and risks
Provide clear, actionable insights and recommendations based on quality findings to drive continuous improvement across the account fraud program
Lead and participate in quality calibration sessions with internal teams and external BPO partners to ensure consistent investigation outcomes
Assist in the development, refinement, and documentation of fraud investigation quality processes and procedures
Maintain up-to-date knowledge of fraud typologies, industry best practices, regulatory expectations, and internal policy changes to ensure quality standards remain current
Participate in special projects, internal audits, and process improvement initiatives in support of fraud quality control and program scalability
Qualification
Required
4+ years of experience in the finance or fintech industry with a focus on fraud investigations and quality control, ideally in an account fraud or transaction monitoring environment
Prior experience building a QC program and/or performing QC for fraud investigations, including reviewing alerts and investigator decisioning
Experience working with or supporting BPO or vendor-managed fraud operations
Highly motivated self-starter who is comfortable building structure in ambiguous, fast-moving, and high-risk environments
Strong understanding of banking products and fraud risk across areas such as ACH, wires, checks, debit cards, and account-level activity
Exercise empathy and sound judgment when delivering quality feedback to investigators and partners
Communicate complex findings and recommendations with efficiency and clarity to both operational and cross-functional stakeholders
Benefits
Equity (stock options)
Benefits
Company
Mercury
Mercury provides online banking solutions for startups and technology-focused businesses.
1001-5000 employees
H1B Sponsorship
Mercury has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (8)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$452.21MKey Investors
Sequoia CapitalCoatueCRV
2025-12-25Series C
2025-03-26Series C· $300M
2025-03-26Secondary Market
Leadership Team
Immad Akhund
CEO & Founder
Jason Zhang
COO, Co-Founder
Recent News
Payments Dive
2025-12-24
Crowdfund Insider
2025-12-21
2025-12-20
Company data provided by crunchbase