Ultimate Staffing ยท 2 weeks ago
Sr. Customer Service Representative
San Marcos, CA
Full-time
Onsite
Senior Level
$22/hr - $24/hrUltimate Staffing Services is actively seeking an experienced Senior Customer Service Representative to join a dynamic team. This role involves providing exceptional support and ensuring customer satisfaction through effective communication and problem-solving skills.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Bryce Charles
Responsibilities
Responding promptly to customer inquiries and resolving issues efficiently
Maintaining and updating customer records accurately
Collaborating with team members to enhance customer service operations
Ensuring all customer interactions align with the company's standards and policies
Providing feedback on customer interactions to improve overall service quality
Assisting in training and mentoring junior customer service representatives
Monitoring customer feedback and reporting trends to management
Qualification
Required
Proven experience in a customer service role, preferably at a senior level
Strong communication and interpersonal skills
Ability to work effectively in a team-oriented environment
Proficient in using customer service software and tools
Excellent problem-solving and decision-making abilities
Strong organizational and multitasking skills
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase