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Bullfrog Spas · 1 week ago

Factory Store Manager - Billings

Billings, MT

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

Bullfrog Spas is a leading manufacturer of luxury hot tubs, committed to creating peaceful lives for both customers and team members. They are seeking a Factory Store Manager in Billings, MT to lead the retail sales team, manage daily operations, and foster a culture of continuous improvement while ensuring exceptional customer service.

Consumer GoodsElectronicsManufacturingRetail

Responsibilities

Set sales goals, compare performance to goals, and adjust goals as needed

Run special events in-store as well as arrange and plan off-site events for additional sales opportunity

Assess current team processes and procedures, identify opportunities for improvement, and implement them

Undertake customer service, sales activities and any floor activities as required to ensure service standards are always met and sales opportunities maximized

Always keep an awareness for security issues and safety of personnel

Conduct team huddles to keep your team aware of any changes or anything new

Ensure banking is up to date and all cash requirements are met

Develop individual quotas and assign leads for team members

Provide detailed and accurate sales forecasts

Coach, mentor, and provide feedback to team members

Foster a competitive yet collaborative team environment

Assess individual performance through observation and measurement, and suggest corrective actions as needed

Recruit, hire, and train sales team

Upkeep, maintenance and presentation of store

Qualification

Customer service skillsAnalytical skillsLeadership abilitiesMicrosoft ExcelProblem-solving skillsPlanning skillsMulti-tasking skillsDesire to learnHigh School DiplomaCollege EducationInterpersonal skillsOrganizational skillsTime managementAttention to detailInitiative

Required

Demonstrates professional manner, as well as high level of interpersonal skills to handle time-sensitive, confidential and stressful situations in a fast-paced environment. Continually demonstrate poise, tact positive attitude, and diplomacy

Excellent customer service skills, written and verbal communications, planning and organizational skills

Makes effective decisions with minimal supervision and information

Expert problem-solver, solution and team-oriented and works collaboratively to achieve team goals

Takes initiative and pursues opportunities for improving efficiency. Quick learner who can develop skills rapidly

Strong multi-tasking skills. Complete several concurrent tasks

Manages time effectively, exercises good judgment in setting priorities to complete tasks to meet deadlines with strong attention to detail and ability to balance and maintain workload

Ability to anticipate the needs of the store

Ability to balance and maintain workload

Advanced skills in Microsoft Word, Excel, and Outlook required

Desire to learn, develop and enhance skills for future growth opportunities

High School Diploma required