BattleCreek Church ยท 5 months ago
IT Generalist
Broken Arrow, OK
Full-time
Onsite
Entry, Mid Level
2+ years expBattleCreek Church is looking for ministry-focused individuals to help further their mission of guiding people in their journey with Christ. The IT Generalist role involves providing frontline technical support, troubleshooting hardware and software issues, and managing Help Desk operations to ensure a consistent technology experience for users.
Religious Institutions
Responsibilities
Test and validate hardware and software functionality; coordinate repairs or replacements with vendors
Install and support AV systems in conference and collaborative spaces
Support equipment setups for events, trainings, and meetings as needed
Set up collaborative audio/video workspaces
Perform hardware/software updates to ensure systems remain current and secure
Assist with support of the security camera system (PVMS)
Assist the System Administrator with:
Microsoft 365 Admin Center
Active Directory
Group Policy
Configuration and installation of access points, servers, and related hardware
Networking initiatives and projects
Serve as the first point of contact for user-reported IT issues
Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner
Document issues and resolutions in the help desk system and maintain accurate historical records
Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers
Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues
Assist users in diagnosing hardware, software, and user-related errors and guide them through solutions
Manage MDM (Mobile Device Management) solutions for both Windows and Mac
Monitor and manage ticket metrics, proactively addressing high-priority or overdue requests
Develop or revise end-user training guides, FAQs, and documentation for internal systems
Assist in onboarding/offboarding processes, including account setup and device provisioning
Educate users on IT best practices and tools used within the church environment
Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ
Qualification
Required
2 years of experience in IT support or equivalent combination of education and experience
Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint
Proficiency with Apple macOS and iOS
Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting
Understanding of networking concepts and troubleshooting tools
Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools
Excellent interpersonal, communication, and problem-solving skills
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field preferred (but it is not required)
Certifications in CompTIA A+/Network+, Microsoft certifications, or similar are preferred
Experience with Apple Business Manager preferred, along with scripting ability in Bash and PowerShell
Company
BattleCreek Church
Helping people Know God, Find Freedom, Discover their Purpose, and Make a Difference.
51-200 employees
H1B Sponsorship
BattleCreek Church has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase