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Fifth Third Bank · 1 day ago

Consumer Banking II

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

Fifth Third Bank is dedicated to providing exceptional customer experiences in the banking sector. The Consumer Banking II role focuses on enhancing customer relationships through solution-based conversations about a variety of banking products and services in an inbound call center environment.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals

Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions

Maintain a well-developed, working knowledge of products, services, and processes offered

Work collaboratively with internal partners to ensure customer's needs are met

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp

Other duties as assigned

Qualification

Consumer banking knowledgeFinancial consultationCustomer service experienceVerbal communicationEthical behaviorRisk managementS.A.F.E. Act registrationDecision makingWritten communicationCollaboration

Required

High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience

Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone

Ability to professionally represent Fifth Third Bank in verbal and written communication

Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position

Benefits

Comprehensive benefits

Incentive compensation plan

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees