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Barnes & Noble, Inc. · 19 hours ago

Loss Prevention Market Manager

Los Angeles, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$90K/yr - $100K/yr

8+ years exp

Barnes & Noble, Inc. is seeking a Loss Prevention Market Manager to ensure a safe and secure environment across assigned stores. The LPMM will collaborate with store teams to implement inventory shrink initiatives, analyze data related to theft, and lead a team of market investigators.

Retail

Responsibilities

Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office Loss Prevention partners

During in-store and/or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas

Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results

Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution

Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents

Assess compliance with Loss Prevention programs and identify areas of potential risk and gaps between actual performance and company standards

Advise and manage all Loss Prevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues

Tailor and manage Loss Prevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other loss prevention procedures

Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores

Write and review incident summaries and investigative reports that are timely, concise and accurate

Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees

Ensure that the Loss Prevention programs align/support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater)

Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores

Manage all health and safety issues by partnering appropriately and escalating when needed

Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above

Qualification

Retail loss preventionData analyticsLoss Prevention programsTeam managementCCTV installationInvestigative skillsCollaborationCoachingCommunication skillsOrganizational skillsProblem-solvingAdaptability

Required

Must have ability to commute to stores within Los Angeles and Orange Counties

High-school degree and related work experience, including a minimum of eight years of retail loss prevention, with at least 2 years in a multi-unit environment

Ability to collaborate effectively with cross-functional teams

Ability to influence and manage teams without having direct management responsibilities in certain areas

Experience in coaching teams to deliver performance

Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision

Strong organizational and analytical skills

Must possess a demonstrated understanding of general and civil liability

Previous experience working with local law enforcement

Knowledge and understanding of the principles of Loss Prevention and Store Operations

Experience respectfully apprehending shoplifters and installing CCTV cameras

Ability to write clear and concise summaries of issues

Experienced, strong investigator & interviewer with completed certifications

Prioritize customer experience above all else

Strong communication and interpersonal skills

Ability to maintain confidentiality

Discreet and unbiased

Demonstrate empathy in difficult situations

Provide direct and actionable feedback, motivating through coaching and developing teams to deliver effective programs that protect our employees, customers and the business

Adaptable, positive and proactive. Has the flexibility to change an action or behavior quickly based on a situation while simultaneously remaining balanced

Make appropriate critical decisions in high pressure situations without having all the required/desired information

Deescalate high-risk situations, respectfully

Gather all information and make sound and timely decisions when solving problems

Strong organizational and time-management skills with the ability to juggle tasks on multiple projects

Work well under deadlines; self-starter; innovative

Effectively present to and influence partners on programs to support the business goals. Provide field partners with correct information to make accurate decisions and employ the appropriate approach in various situations to support and influence results

Gain the confidence and trust of others through honesty, integrity and authenticity

Manage processes and systems remotely

Availability to travel occasionally and answer calls at all hours

Company

Barnes & Noble, Inc.

Glassdoor3.8

Barnes & Noble proudly serves America with approximately 600 bookstores across all fifty states, and are busy opening newly designed stores in communities nationwide.

Founded in 1917

New York, US

10001+ employees