Aspira · 1 day ago
Customer Service Representative - IN Resident
Indiana, Work From Home
Full-time
Onsite
Entry Level
1+ years expAspira is a company that provides 24/7 customer support through its Customer Service Center. They are seeking a Part-Time Customer Service Representative to manage inbound and outbound customer interactions, assisting with reservations and general inquiries while delivering exceptional service.
CommunitiesGovernmentHospitalityInformation TechnologyInternetInternet of ThingsLeisureTourismTravel
Responsibilities
Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues
Follow established processes to assist customers with reservations, ticketing, permits, and other services
Effectively transfer customers to the appropriate department when needed
Seek management support when necessary for complex issues or escalations
Document customer interactions accurately according to company standards
Update customer accounts and system information accurately
Meet individual KPIs and support department goals for customer service excellence
Adhere to company policies, procedures, and performance standards
Complete all required training and coaching within set timeframes
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work
Contribute to a positive team environment by delivering best-in-class service and supporting department goals
Perform other duties as assigned to support the contact center
A flexible schedule is required, including evening or weekend hours
Qualification
Required
Strong customer service skills with a professional, calm demeanor
Ability to listen attentively, demonstrate empathy, and respond to customer needs
Builds rapport with customers through friendly and professional interactions
Proficient in following scripts and documenting customer interactions
Demonstrates ownership and accountability, ensuring customers receive exceptional service
Strong communication skills, both verbal and written, with excellent attention to detail
High School Diploma or equivalent
1+ years of inbound contact center experience
2+ years of customer-facing experience in a service role
Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS
Basic proficiency in Microsoft Office Suite
General internet skills and the ability to use various online tools
Visual Acuity: Close visual acuity to read and analyze data on a computer monitor
Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media
Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment
Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks
Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds
Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation
Preferred
Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus
Company
Aspira
Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-23Acquired
Leadership Team
Glenn Wilson
Chief Technology Officer
Dan McGrew
CFO
Recent News
2025-04-01
Globe Newswire
2024-03-21
Company data provided by crunchbase