Michigan First Credit Union · 1 day ago
Call Center Representative
48076
Full-time
Onsite
New Grad, Entry LevelMichigan First Credit Union is a well-established financial institution dedicated to providing exceptional service to its members. As a Member Service Center Representative, you will deliver stellar service, build relationships with members, and provide solutions to their inquiries, all while working in a team-oriented environment.
BankingFinanceFinancial Services
Responsibilities
Deliver stellar service to credit union members. No slackers here!
Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are
Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!
Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!
Qualification
Required
Outgoing, personable candidates. You must truly love people to work here
Team members to work one of three shifts – we have opportunities around the clock!
Previous retail/customer service experience
Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members
Education. You'll need a high school diploma/GED
Preferred
Call Center and/or financial institution experience is a plus
An Associate's degree in business or a related field is a plus!
Benefits
Very competitive pay
Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree program
Access to a complimentary concierge service that assists with nearly any item on your to-do list
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
Wellness initiatives and events throughout the year to help team members stay healthy
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives and profit-sharing, based on performance
Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center
Company
Michigan First Credit Union
Michigan First Credit Union is a provider of personal and business loan services.
Founded in 1926
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Michael Poulos
Retired
Recent News
Detroit Free Press
2024-05-19
2024-05-19
Company data provided by crunchbase