Gainwell Technologies · 1 week ago
IT Support Specialist - On-Site Tallahassee, FL
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
$45K/yr - $64K/yr
2+ years expGainwell Technologies is dedicated to improving health and well-being through advanced technologies. The IT Support Specialist provides onsite technical assistance for hardware, software, and network issues, including installation, configuration, and troubleshooting.
Health CareInformation Technology
Hiring Manager
Tricia (Trish) H.
Responsibilities
Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided, and diagnoses issues based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information
Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems
Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures
Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives
Supports documentation maintenance by updating information and changes as directed
Qualification
Required
2+ years of Technical Training in the Computer Field
2+ years of Active Directory Experience
2+ years of Technical Support Experience
Experience working with Company Products and Operating Systems
Experience working with Solving Computer-Related Technical Problems
Experience working with the Company Escalation Policy
Benefits
Generous, flexible vacation policy
A 401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies to help build your skills and capabilities
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase