Live! Casino & Hotel Virginia · 3 months ago
Guest Service Representative - Petersburg
US-VA-Petersburg
Full-time
Onsite
New Grad, Entry LevelLive! Casino & Hotel Virginia is seeking a Guest Service Representative to provide exceptional service to casino slot players and enhance their entertainment experiences. The role involves welcoming customers, executing card sign-ups, and assisting with various guest-related inquiries and casino operations.
Gambling & Casinos
Responsibilities
Welcomes customers
Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center
Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience
Informs members of benefits, contests and promotions
Replaces lost club cards
Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play
Assists with payment of slot jackpots, ticket fills and equipment jams
Repairs minor slot machine malfunctions
Notifies slot technicians when machine malfunctions require technical assistance
Discretionary ability to extend complementary services in accordance with the approved comp matrix
Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities
Complies with internal controls, standards and procedures
Ability to extend compementaries in accordance with the property comp matrix
Other duties may be assigned
Qualification
Required
High school diploma, GED or equivalent work experience in a customer service environment
You will be exposed to an alcohol and smoking environment and must be able to work in such environment
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards
Excellent customer service and interpersonal skills
Ability to communicate with team members and guests
Available to work flexible shifts, weekends and holidays
Ability to stand for long periods of time without sitting or leaning
Ability to move around the casino with sense of urgency
Benefits
Generous Bonus Structure
Comprehensive Health Coverage
Retirement Savings with Company Match
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Exclusive Discounts on Travel, Services, Goods and Entertainment
Company
Live! Casino & Hotel Virginia
Live! Casino & Hotel Virginia is coming soon to Petersburg.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase