O'Neil Digital Solutions · 1 week ago
IT Services Engineer, Plano (In-House, 1st Shift)
Plano, TX
Full-time
Onsite
Mid, Senior Level
$28/hr - $31/hr
2+ years expO'Neil Digital Solutions, LLC is seeking an IT Services Engineer to provide hands-on technical support for employees across all company locations. This senior role focuses on ensuring a smooth IT experience by supporting end-user computing devices and leading IT support processes.
Information TechnologyManufacturingSoftware
Responsibilities
Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues
Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision
Document IT processes, troubleshooting steps, and end-user support guides
Maintain IT asset inventory and track device lifecycle
Qualification
Required
Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Experience: 2-5 years of experience in IT support, workplace services, or a related field (internships or coursework may be considered)
Advanced troubleshooting skills for Windows and macOS environments
Familiarity with Active Directory, Microsoft 365, and collaboration tools like Zoom
Expert level understanding of networking and endpoint security best practices
Strong customer service and communication skills
Ability to explain technical issues in a simple and clear manner
Eagerness to learn and adapt in a fast-paced environment
Attention to detail and problem-solving mindset
Preferred
CompTIA A+, Security+, or Network+ (preferred but not required)
Microsoft Fundamentals certifications (e.g., MS-900, MD-100)
Experience with IT service management platforms such as Jira Service Management is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
O'Neil Digital Solutions
O'Neil Digital Solutions is a printing company offering digital printing solutions.
201-500 employees
H1B Sponsorship
O'Neil Digital Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (9)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
D
David J Blanton
Chief Executive Officer & Board Member
Recent News
2024-11-20
Company data provided by crunchbase