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The Suddath Companies · 1 day ago

Customer Service Representative

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

The Suddath Companies is an innovative and growing organization with a 100+ year reputation for excellence in relocation and logistics services. The Customer Service Representative will communicate with customers and vendors, monitor shipment movements, and provide administrative support to ensure excellent service and timely updates.

ConsultingLogisticsTransportation

Responsibilities

Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department

Effectively balance a large volume of tasks and emails

Perform administrative procedures related to the customer’s relocation

Provide accurate and complete information in computer systems

Prioritize workload to meet required deadlines

Provide administrative support to customer service department

Back up support for receptionist

Ability to work overtime

Qualification

Customer serviceCommunication skillsProblem-solvingMS WordMS ExcelTime managementInterpersonal skillsTeamwork skillsSelf-motivated

Required

High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience

Excellent customer service and communication skills (verbal and written)

Aptitude for working under deadlines and within specific time frames

Ability to read and interpret emails and documents

Exceptional ability to identify, analyze, and creatively solve problems

Ability to demonstrate resourcefulness and to work independently

Self-motivated; works with urgency and with minimum supervision

Strong Interpersonal And Teamwork Skills Required

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry