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Office Practicum · 1 day ago

Associate Account Manager - RemedyConnect

Fort Washington,PA,US

Full-time

Hybrid

Entry Level

1+ years exp

Office Practicum is a company focused on pediatric care, seeking an Associate Solutions Account Manager for their RemedyConnect services. The role involves supporting Solutions Account Managers in expanding relationships with practices, managing incoming requests, and identifying business needs to develop solutions.

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Responsibilities

Support existing Remedy only practices (about 400) as well as practices with OP and Remedy services (about 200)

Provide a strategic view on upsell and growth potential through completing assessments of practice websites and current social media presence

Establish a strategic advisor relationship with clients by strategic outreach to understand their practice’s long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved

Partner with SAMs to complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services

Maintain expert knowledge of Remedy solutions and as needed OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process

Ensure all calls, opportunities, and quotes are properly tracked and generated in SFDC

Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine

Act as client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner