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Intuitive Health · 1 day ago

Program Director, Baptist Emergency Room & Urgent Care

Navarre, FL

Full-time

Onsite

Director/Executive

7+ years exp

Intuitive Health is a pioneer in the combined emergency room and urgent care model, enhancing patient experience and reducing costs in ambulatory care. The Program Director will oversee operations at two facility locations, ensuring effective management and integration of services while maintaining high standards of patient care.

Emergency MedicineHealth CareHospitalMedicalPrimary and Urgent Care

Responsibilities

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:

Complete P&L responsibility for the facility(s)

Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)

Coordination and integration of Provider activities in concert with the Medical Director

Ensure operational procedures are consistently maintained in facility

Provide leadership and motivation to maintain patient oriented customer service culture

Responsible for maintaining facility operational metrics in accordance with benchmarks set

Coordination with hospital partner for clinical recruitment and training

Serve as cultural champion facility(s)

Management of facility department leadership staff for facility(s)

Participate in regulatory and accreditation preparedness and survey process

Participation in local marketing activities

Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team

Participate in the budget development process with the Regional Vice President and Joint Operating Committee

Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility

Responsible for volume and center level growth

Qualification

Healthcare OperationsHealthcare ManagementMulti-site ManagementP&L ResponsibilityRelationship ManagementCommunication SkillsServant LeadershipIndependenceCustomer ServiceProject ManagementInitiativeCollaboration Skills