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Glatfelter Insurance Group · 2 months ago

Liability Specialist

York, PA, US

Full-time

Onsite

Senior Level

5+ years exp

Glatfelter Insurance Group is a leading managing general agency in the U.S. seeking a Liability Specialist for their Claims Management team. The specialist will independently investigate liability claims, manage the claims process, and ensure customer satisfaction while adhering to company standards.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Handles and/or monitors registration and coverage verification of claims

Handles and/or directs the investigation, negotiation and disposition of claims as the claim dictates within authority limits. Knows or finds out who to contact to get information needed

Checks extra sources or takes additional steps to obtain and verify information or resolve ambiguities. Demonstrates proficiency in developing targeted questions to obtain specific information when contacting and interviewing all involved parties

Evaluates claims and reserves claims within authority limits. Independently gathers documentation to evaluate damages

Settles claims promptly and equitably utilizing various settlement techniques such as ADR. Obtains releases

Authorizes and/or issues checks

Identifies and reviews potentially serious and complex cases with management; prepares and presents recommendations, including settlement versus defend-through-trial recommendations to coverage/reserve/settlement committees

Maintains a working diary system

Prepares reports for management, agents and bureaus as directed by management

Shares responsibility of selecting, monitoring and managing the network of independent vendors necessary to efficiently and effectively handle claims on a nationwide basis

Handles the timely assignment of independent vendors and assures efficient and cost-effective use of vendors

Shares responsibility of selecting, monitoring and managing outside legal providers for pre-litigation and litigation needs, and aggressively and effectively implements litigation management practices

Attends mediations, hearings and trials as assigned by management

Interprets and forms opinion on coverage. Considers positions of all interested parties within intent of policy and program

Issues coverage letters. Approval of coverage letters to be obtained as per procedures established by management

Informs claimant, insured or attorney of denial of liability and justifies denial when applicable

Ensures prompt and proper disposition of claims with assistance of a meaningful diary system

Recognizes, investigates and aggressively pursues recovery or contribution possibilities

Identifies claims with suspicious characteristics and manages fraud investigation

Reviews losses with reinsurance carrier as required

Represents GIG and GCM through continuous country-wide contact with insured, carriers, agents, claimants, attorneys, vendors, etc

Performs other duties as required by management

Qualification

AIC designationClaims managementAdvanced negotiation skillsLegal process knowledgeInsurance policy interpretationGCM workflow knowledgeCustomer satisfaction focusAnalytical abilityEffective communicationLeadership skillsTime management

Required

High School Diploma with five (5) years of experience handling complex and high exposure liability claims, or appropriate transferable concurrent experience in a related field

Must have or obtain the AIC designation within three (3) years of hire

Must have or obtain appropriate licenses within an aggressive period of time

Maintains licenses by fulfilling state continuing education requirements

Must be technically advanced in claims, including an advanced knowledge of the legal process

Ability to read and interpret complex insurance policies and make appropriate decisions grounded on those interpretations

Teaching knowledge of complex insurance coverages and procedures

Highly advanced knowledge of GCM workflow and procedures and GIG products and services to be obtained on a fast-track basis

Advanced negotiation skills

Ability to communicate effectively, both orally and in writing

Must have or obtain a working knowledge of a PC and related departmental equipment, systems and software within an accelerated period of time

Must speak clearly and exhibit the ability to reason and impart information to others

Must be imaginative, innovative, self-motivated and able to make sound, rational decisions

Able to cope with constant interruptions while maintaining a high level of composure and concentration in difficult and complex situations

Uses analytical ability and independent judgment within guidelines established by management

Objective in identifying loss exposures and translating them to fair, equitable settlements

Advanced ability to compose letters and reports explaining complex issues

Must be able to independently prioritize daily tasks and manage one's own time

Demonstrates leadership in team processes and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals