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State of Iowa - Executive Branch · 3 days ago

Administrative Support Assistant 3

Des Moines, IA

Full-time

Hybrid

Entry Level

$41K/yr - $41K/yr

2+ years exp

The State of Iowa - Executive Branch is seeking a Child Welfare LMS Help Desk Staff to join the Department of Health and Human Services. This role serves as an expert in the Child Welfare Learning Management System, providing end user support, training, and technical input for system improvements.

AssociationConsultingNon Profit

No H1B

Responsibilities

Serves as the resident expert for end users of the CW LMS

Consults verbally to establish and maintain effective working relationships with field Social Workers, management staff, Central Office staff, and affiliated external entities who are users of the CW LMS

Creates and maintains excellent written, phone, and face-to-face communications with service Social Workers, management staff, Central Office policy staff, and affiliated external entities to provide expeditious, accurate, and consistent responses to questions and issues related to the CW LMS

Serves as the primary resource for CW LMS related issues, problem solving by answering routine questions, assisting with user access setup, addressing standard access and navigation issues, being familiar with all software used by training staff to develop and host trainings, and troubleshooting technical issues related to virtual training

As the primary point of contact for the CW LMS, provides input and feedback as needed for identification of training needs for field Social Workers, management staff, Central Office staff, and external entities regarding how to effectively utilize the CW LMS

Develops and provides field Social Workers, management staff, Central Office staff, and external entities written guidance and resource materials that will assist with the navigation of the CW LMS

Maintains a method of tracking questions/issues that are received and addressed

Assists the CW LMS Administrator in the set up and formatting of trainings on the CW LMS, including the loading of training documents, recordings, and other training related materials into the CW LMS

Works closely with the CW LMS Administrator in determining solutions and/or system enhancements

Along with the CW LMS Administrator, participates in ongoing meetings with the LMS platform provider to remain current on system changes and enhancements that are specific and specialized for Department and partner use

Assists in the testing of CW LMS enhancements to ensure the system operates correctly before implementation

Compiles various reports and completes various status reports as assigned

Performs administrative functions as required

Qualification

Child Welfare LMS expertiseCustomer service skillsTechnical troubleshootingWritten communicationJudgment skillsIndependent judgmentRelationship buildingTime managementIntegrity

Required

Two years of full-time work experience in general office, clerical, data entry/processing, or related work

A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience

Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

Demonstrate exceptional customer services skills and the ability to establish relationships

Demonstrate excellent judgment and communication skills

Possess the ability to provide good written documentation in a timely manner

Possess the ability to prioritize and work under pressure

Demonstrates integrity and a strong work ethic

Possess the ability to use independent judgement to make sound decisions

Benefits

Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Company

State of Iowa - Executive Branch

If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you! There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more.

Founded in 1965

Des Moines, Iowa, USA

10001+ employees