This job has closed.

Canon Medical Systems USA, Inc. · 3 weeks ago

Manager Area Service - St. Louis/Kansas City, MO

, MO, US

Full-time

Onsite

Mid, Senior Level

$111K/yr - $178K/yr

5+ years exp

Canon Medical Systems USA, Inc. is a world leader in diagnostic imaging, seeking qualified candidates for the Manager Area Service position. The role involves managing service contracts, ensuring customer satisfaction, and developing new service business while maintaining compliance with applicable laws and regulations.

Consumer ElectronicsHealth CareManufacturingMedical Device

H1B Sponsor Likely

Responsibilities

Effectively manage Area's expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives

Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel

Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws

Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team

Coach Customer Engineers to effectively deliver customer solutions

Determine Area's technical training requirements and implement plans to achieve customer satisfaction and technical competence

Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities)

Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses

Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws

Qualification

Management experienceHigh-tech service experienceBusiness practices knowledgeFunctional computer skillsRelationship managementTactDiplomacyBachelor's degree

Required

Good knowledge of business practices and procedures

Functional computer skills including spreadsheets and their applications, databases, Internet

Proven ability to develop and maintain internal and external relationships

Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships

Must maintain active motor vehicle/driver's license from the state where the employee resides

4 Year Bachelor's Degree Equivalent work experience in lieu of degree

2 years Management experience

5 years Experience in a high-tech service organization (preferably in medical imaging), at least 3 of which are field-based

Benefits

Competitive salary and benefits package

Company

Canon Medical Systems USA, Inc.

Mission Canon Medical Systems USA delivers innovative imaging solutions and services through our Made for Life philosophy to improve the quality of life for all people.

Founded in 1932

Tustin, California, USA

1001-5000 employees

https://us.medical.canon/

H1B Sponsorship

Canon Medical Systems USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)