Valley View Casino & Hotel · 1 day ago
Slots - Slot Technician II
Valley Center, CA
Full-time
Onsite
Entry, Mid Level
2+ years expValley View Casino & Hotel is a recognized workplace in San Diego, offering a dynamic environment focused on employee growth and community values. The Slot Technician II role involves the repair and maintenance of electrical and mechanical slot machines, ensuring compliance with gaming regulations and providing excellent guest service.
Gambling & Casinos
Responsibilities
All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service
Responsible for the repair, overhaul and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations
Responsible for the floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, etc
Responsible for the repair, overhaul, and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations
Handles the initial set-up and check out of new slot machines
Assists in the breakdown, relocation and reset-up of machines and stands to be relocated
Assists Slot Floor Person in verifying jackpots and fills as needed
Assists in ensuring machine integrity when jackpots occur and at other times requested
Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible
Other duties as assigned by management
Responsible for conducting all responsibilities in a professional and ethical manner
Responsible for maintaining a consistent, regular attendance record
Adheres to performance standards, company policies and procedures, as they relate to the department
Qualification
Required
High school diploma or GED equivalent
Two years of experience in slot machine repair and maintenance or related field or one year of experience as Slot Technician I
Working knowledge of primary game setups and RAM clears
Strong understanding of electronic and mechanical systems
Knowledge of local jurisdiction gaming laws and attendant regulations as well as the Company's internal controls, policies and procedures
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
Strong communication and guest service skills
Ability to speak and understand the English language
Ability to write routine reports and correspondence
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Must use good judgment when providing information to our guests and maintain positive guest relations at all times
Responsible for maintaining a consistent, regular attendance record
Responsible for conducting all responsibilities in a professional and ethical manner
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency
Must be able to successfully pass applicable auditions or skill testing and a drug screening test
Preferred
Technical Certificate in Electronics, computer hardware, computer software or related field
Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email
Company
Valley View Casino & Hotel
Valley View Casino & Hotel, Southern California's premier gaming destination, combines the thrill of San Diego's only Certified Loose slots and all your favorite table games with beautifully appointed rooms, seven delicious restaurants and first-class guest service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Leilani Marquiss, CPA
Vice President of Finance, Chief Financial Officer
Company data provided by crunchbase