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Iridium · 1 day ago

Senior Engineer, Operations Support

US-ND-Grand Forks AFB

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Iridium is an award-winning and innovative satellite communications company that provides voice and data connectivity anywhere in the world. The Senior Operations Support Engineer will provide critical technical support for 24x7 operations, focusing on anomaly resolution and troubleshooting in a multi-satellite operations environment.

MobileWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Track, trend, and analyze potential problems and anomalous conditions that may affect operations of the ground system

Provide on-call support, real-time investigation, and troubleshooting for operations anomalies related to the subsystems of Ground Resource Management, Fleet Management, Mission Planning, and Flight Dynamics

Investigate and resolve issues where situations require an in-depth evaluation of factors that have been discovered or referred by on-shift operations teams

Support cross-functional efforts and special operations projects with multi-functional teams

Facilitate on-shift operations team training for recurring scenarios, ops affecting upgrades, and the Operational Crew Training and Certification process

Identify and autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, more efficient operations, and reduced system outages

Qualification

Space industry experienceLinux proficiencyTroubleshooting skillsProgramming languagesNetworking protocols knowledgeMicrosoft Office proficiencyAnalytical mindsetProactive feedbackTask prioritizationCommunicationAdaptability

Required

Bachelor's degree in Engineering, Information Systems, Computer Science or related technical field, OR equivalent training and experience

8+ years relevant experience in the space industry, or other operations support environment

Proficient with standard Microsoft Office/engineering tools (e.g., Word, Excel, PowerPoint)

Proficient in the LINUX operating system as well as standard PC usage and applications

Familiarity with software development and programming skills

Excellent communication skills, with the ability to clearly convey products, deliverables, analyses, and/or issues to groups outside of your team or those who are unfamiliar with the topic

Have confidence and be able to easily build relationships with leadership and colleagues outside of your team

Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions and come up with out-of-the-box solutions

Adaptability to work in a high-paced, dynamic operational environment and the readiness to take on any new tasks that are handed to you

Be proactive in providing feedback and be enthusiastic in sharing your knowledge with others

Capable of prioritizing your own tasks and potentially the tasks of others while making sure deadlines are met

Provide on-call support as needed

Be a U.S. Citizen

This position requires an active/current Top Secret Security Clearance or the ability to obtain a Top Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Preferred

Programming languages such as: Java, Java-Script, Python, Shell scripting

Working knowledge of networking protocols, routers, switches, etc

Familiarity with Atlassian Tool Suite such as JIRA, R4J, and Confluence

Working knowledge of satellite or ground operations, background in troubleshooting and problem solving, and working under tight time constraints

Interest and ability in learning new technologies as this role will be working in a dynamic and evolving operational environment which at times requires rapid response from the support and development functions