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Republic Bank · 1 day ago

Contact Center Rep

Louisville, Kentucky, United States

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

Republic Bank is committed to the development and advancement of its associates, offering a career-focused environment. The Contact Center Representative is responsible for providing outstanding service to clients and non-clients, ensuring accurate information is provided while adhering to departmental procedures and bank policies.

BankingFinanceFinancial Services

No H1B

Responsibilities

Answer inbound calls in a timely, professional manner; make outbound calls as directed. Ensure client satisfaction by resolving client research in a prompt and timely manner

Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary

Provide account information and perform necessary research

Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services

Protect client information by following department security guidelines and procedures

Transfer calls to appropriate Republic Associates and Departments when necessary

Review client accounts, and enthusiastically offer bank products that complement the client relationship. Required to meet all individual service standards

Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor

Follow department best practice standards for providing excellent service and selling bank products

Stay current on changes to products, procedures and policy of the bank and the department

Successfully complete necessary training and testing to advance servicing skills

Ensure adherence to scheduled shift start times and break times to optimize availability

Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required

Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization

Willingly perform all other duties and projects as assigned

Qualification

Microsoft ExcelMicrosoft WordMicrosoft TeamsCall center experienceBanking experienceBilingual (English/Spanish)Customer service skillsCommunication skillsProblem-solving skillsOrganizational skills