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Citizens Energy Group · 1 day ago

Billing Specialist I

Indianapolis, IN

Full-time

Hybrid

New Grad, Entry Level

Citizens Energy Group is seeking a Billing Specialist I to join their team. The role involves performing various tasks to ensure timely and accurate billing for residential, commercial, and industrial customer accounts, including adjusting budget amounts and researching billing exceptions.

EnergyWaste ManagementWater

Culture & Values

Responsibilities

Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing accurately

Complete various reports to improve bill accuracy and identify unbilled customer accounts

Participate in employee training and development

Perform other duties as assigned

Qualification

Customer Information SystemBilling accuracyMicrosoft OfficeInterpersonal communicationTask managementResearch skillsIURC codeCEG TermsWritten communicationOral communication

Required

Graduation from High School or equivalent

Proficiency in operation of a personal computer

Excellent interpersonal, written and oral communication skills

Ability to transition from task to task with little oversight

Proficiency in Microsoft Office products (Word, Excel, and PowerPoint)

Preferred

Knowledge of the IURC Administrative code for gas, water, and wastewater

Knowledge of CEG's Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water

Knowledge of CEG's Customer Information System