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UPS · 1 day ago

Global Technology Support Group II

Lenexa, KS

Full-time

Onsite

New Grad, Entry Level

UPS is a Fortune Global 500 organization that fosters innovative possibilities and a rewarding culture. The Global Technology Support Group II position is responsible for ensuring the successful execution of customized IT solutions and managing the delivery of exceptional customer experiences through technical support and project deployments.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Provides technical training and development to departmental resources and customers

Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics

Applies approved principles for evaluating and setting goals and measures to deliver results

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions

Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours

Performs technical, analytical, or maintenance work

Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training

Works within standard operating procedures and/or scientific methods

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes

Applies experience and skills to complete assigned work within own area of expertise

Works with a moderate degree of supervision

Qualification

Hardware knowledgeSoftware knowledgeDatabase knowledgeMicrosoft Operating SystemsTechnical CertificationsVPN experienceRemote Desktop AppsActive DirectoryTroubleshooting thermal printersCommunication skills

Required

Must be currently located in the same geographic location as the job or be willing to relocate yourself

Requires hardware, software, and database knowledge for integration with external customer technology and systems, utilizing remote support tools or onsite visits

Ability to communicate highly technical information to both technical and non-technical users

Knowledge of Microsoft Operating Systems (operating systems/software)

Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds

Ability to travel by car to various UPS facilities

Ability to travel overnight for periods of up to 1 week

Must have a valid driver's license

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer