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Reformation · 1 day ago

Store Manager, Full Time - Platform - Culver City, Los Angeles, CA

Platform - Culver City, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $150K/yr

5+ years exp

Reformation is a global brand on a mission to bring sustainable fashion to everyone. The Store Manager will lead efforts to achieve store goals, drive sales performance, and ensure an elevated customer experience while embodying the brand's values and commitment to sustainability.

E-CommerceFashionManufacturing

Responsibilities

Measure and Monitor sales performance taking action to improve business performance when needed

Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses

Use a high level of business acumen to understand the business drivers and opportunities and build solutions

Consistently meet and exceed store sales goals

Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability

Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships

Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement

To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals

Deliver and maintain extraordinary customer experience NPS scores

Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables

Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team

Ensure facility maintenance, presentation and organization

Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business

Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business

Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising

To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience

Accountable for hiring, training and development of the store team across all areas of the business

Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication

Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Qualification

Retail Management ExperienceSales Performance AnalysisCustomer Experience ManagementOperational EfficiencyTeam DevelopmentEntrepreneurial MindsetRetail Labor LawsGSuite ExperienceInterpersonal SkillsCross-Functional Collaboration

Required

Minimum of 5 years Retail Experience required

Minimum of 4 years Retail Management Experience required

Experience working with a sales or retail organization and/or operationally intensive business

Ability to work in a fast-paced, cross functional team environment setting

Strong interpersonal skills and the ability to interact effectively with diverse personalities

The drive to take on new challenges with the self-motivation for continuous personal and team development

The ability to set clear objectives and inspire the team to reach their highest potential

Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement

The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes

A proactive and entrepreneurial sense of urgency and ability to prioritize important work

A keen eye for identifying and evaluating new business opportunities

Available to work a minimum of 40 hours per week

Daily open availability across a full 7 day work week

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Understanding of Retail Labor Laws